PLEASE NOTE: The statements found throughout this website have not been evaluated by the Food and Drug Administration. The products mentioned are not intended to diagnose, treat, cure, or prevent any disease.
| Product Opened? | Returned within 30 days of purchase | Returned within 90 days of purchase | Returned within 1 year of purchase |
|---|---|---|---|
| YES | 100% Product Credit or 90% Refund | Non-Refundable | Non-Refundable |
| NO | 100% Product Credit or 100% Refund | 100% Product Credit or 90% Refund | 90% Product Credit or 90% Refund |
To return product for a refund or exchange, please refer to the following procedures:
Note:
A Wholesale Customer receives the same discount as a Wellness Advocate, but cannot earn commissions by sharing products. A Social Security Number is not required to open a Wholesale Customer account. Wholesale Customers can also enroll in the Loyalty Rewards Program to earn points with every purchase, free oils and bonus points for shipping costs too. If you intend on making a long-term change to healthy living and natural products, but not sure you want to be a Wellness Advocate (run your own doTERRA business) then Wholesale Customer is much better than a retail customer as you can save anywhere from 25-55% on products as time goes on.
No. Wholesale Customers cannot resell dōTERRA products. This customer type is defined as purchasing product for personal use only. If a Wholesale Customer wants to resell products they must first upgrade their account to Wellness Advocate.
Yes. Wholesale Customers can participate in the Loyalty Rewards Program and I highly, highly recommend it! Over time you'll earn up to 55% off your doTERRA purchases when you participate in the Loyalty Rewards Program.
Yes. First, it's important to make sure you're upgrading to a team with a great team leader who will help you be successful. If you have questions about this, I would love to help. Just send me a text or an email or give me a call so I can help you.
No. Wholesale Customers do not have the ability to enroll other people, so they do not have access to a replicated mydoterra.com website.
No, each individual or married couple is only allowed one Wellness Advocate account OR one Wholesale Customer account.
Upon login to the doterra.com back office, a Wholesale Customer will see a button in the upper right hand corner of the screen that is titled, “Become a Wellness Advocate.” At this point, the Wholesale Customer can follow the prompts to enter their Social Security Number (SSN) securely, and agree to the Wellness Advocate Terms and Conditions. Then, there will be a prompt to save changes. Once this is done, the Wholesale Customer is instantly upgraded to a Wellness Advocate account.
Loyality Rewards FAQ'sWHAT IS THE DŌTERRA LOYALTY REWARDS PROGRAM (LRP)?What is the dōTERRA Loyalty Rewards Program (LRP)?The doTERRA Loyalty Rewards Program (LRP) is a program that provides free product credits for monthly purchases ordered on the program. As a participant in the Loyalty Rewards Program, you will immediately begin to earn product credits that can be used as cash to purchase doTERRA products. The longer you participate, the more credits you can earn—up to 30% of your total monthly Loyalty Rewards purchases PLUS an additional 25% off with your Wholesale Customer membership! (See Loyalty Rewards Program terms and conditions.)
The Loyalty Rewards Program (LRP) is an optional, monthly auto-shipment that enables Wellness Advocates and Wholesale Customers to qualify for rewards. Your monthly LRP order is saved on a cart in your account. You can change what you receive every month by editing the contents in the cart before your selected processing date. Once opted into the LRP, your benefits include: 1) Earning Loyalty Rewards Program points.If your LRP order contains at least 50 PV*, you will earn a percentage of that PV back in points that you can redeem for free product. The longer you place orders of at least 50 PV on the program, the larger the percentage you earn back grows. 2) Qualifying for Commissions.With a monthly LRP order of at least 100 PV*, you can qualify to earn commissions from Fast Start, Power of Three, and Unilevel Bonuses. 3) Qualifying for the Product of the Month.You can qualify to receive our free Product of the Month if you place an LRP order of at least 125 PV within the 1–15 of the month. This oil changes monthly, and will be added to your order automatically when you meet the qualifications. The Product of the Month can be earned only once a month. 4) Earning Full Shipping Rewards Program points.You have the potential to earn 100 percent of your shipping cost back in points on every LRP order you place. Shipping Rewards Program (SRP) points, like LRP points, can be redeemed for free product. SRP points will combine with your LRP points for you to use. Please visit the Shipping Rewards Program page to learn more. Things to Note:
*PV (Personal Volume): This is a numeric value assigned to each product. It is used as the qualifier for commissions, rank, and promotions. Product purchased with points have no PV. LOYALTY REWARDS CREDITSLoyalty Rewards Credits
WHAT ARE THE BENEFITS OF BEING ON THE LOYALTY REWARDS PROGRAM?What are the benefits of being on the Loyalty Rewards program?As a member of the Loyalty Rewards program, you will receive points which you can redeem for free product (please see Point Redemption Orders for further details on points). In addition, if you place an LRP order which reaches 125PV, you will qualify for the Product of the Month Club. The Product of the Month Club is a permanent promotion, with a new free product each month! As a member of the Loyalty Rewards Program, you may also qualify yourself for more commission opportunities. WHAT DO LOYALTY REWARDS CREDITS INCLUDE?What do Loyalty Rewards Credits include?
WHAT ARE THE BENEFITS OF LOYALTY REWARDS CREDITS?What are the benefits of Loyalty Rewards Credits?
HOW DO I GET ON THE LOYALTY REWARDS FAST TRACK?How do I get on the Loyalty Rewards Fast Track?Want to Get on the Loyalty Rewards Fast Track? New Wellness Advocates who enroll with a Natural Solutions Kit and have a 100 PV Loyalty Rewards order the following month* will receive:
New Wellness Advocates who enroll with an Every Oil Kit and have a 100 PV Loyalty Rewards order the following month* will receive:
New Wellness Advocates who enroll with a Diamond Kit and have a 100 PV Loyalty Rewards order the following month* will receive:
* Points will be redeemable 60 days following enrollment. If the LRP is cancelled before 60 days, the new Wellness Advocate will not receive points awarded Only first-time Wellness Advocates who purchase these specific enrollment kits qualify for the Loyalty Rewards Fast Track Program. Loyalty Rewards Fast Track enrollment orders are not LRP orders and will not count towards Power of 3 bonuses or other LRP benefits. WHAT ARE THE LOYALTY REWARDS PROGRAM'S TERMS AND CONDITIONS?What are the Loyalty Rewards Program's terms and conditions?
* Loyalty Rewards orders must exceed 50 PV per single order to earn Reward Points. † Loyalty Rewards orders must exceed 50 PV per single order to advance Loyalty Reward levels (%). HOW DO I PLACE LRP ORDERS (LOYALTY REWARDS PROGRAM)?How do I place LRP orders (Loyalty Rewards Program)?Log into your Virtual Office at www.mydoterra.com. You will automatically be brought to the "Shop" page. There will be a module outlined in purple that reads "Scheduled LRP Orders". Under the header, you will see a list of all active LRP orders associated with your account. Click on the grey button that contains the LRP number of the LRP you are wishing to edit. From there, one can either:
Please note..
HOW DO I OPT-IN TO LOYALTY ORDER REMINDERS AND SHIPPING UPDATES VIA TEXT?How do I opt-in to loyalty order reminders and shipping updates via text?Follow these steps in order to opt-in to Loyalty order reminders and shipping updates via text:
Note: You must have a mobile number in order to opt-in to the text reminder. To add a moblie number follow these steps:
WHAT ARE THE BENEFITS OF LOYALTY REWARDS OR ENROLLMENT ORDERS PLACED ONLINE?What are the benefits of Loyalty Rewards or enrollment orders placed online?If a Loyalty Rewards or enrollment order is placed online, the consultant or member will receive 100 percent of the shipping costs in SRP points (in essence, free shipping). WHAT DOES "ONLINE OR AUTOMATED" ORDER MEAN?What does "online or automated" order mean?This is an order placed by a Wellness Advocate or Preferred Member online through their back office that remains untouched by a customer service agent. REWARDS POINTS OVERVIEWRewards Points OverviewRewards Points are credits earned when you place a qualifying order and can be redeemed for doTERRA product. There are two programs available that offer Rewards Points as a benefit when you participate.
Though earned separately, these two types of Rewards Points are added to the same total, and can be redeemed under the same conditions. Rules
Additional Guidelines:
Please see Section 10.7 of the Policy Manual for more information. WHAT ARE PRODUCT POINTS?What are product points?Product points are earned points that can be cashed in for more doTERRA products through the Loyalty Rewards Program. HOW DO PRODUCT POINTS WORK?How do product points work?Product points accumulate from each LRP order you place. The percentage of product points that you earn (ranging from 10 to 30 percent) depends on the type of enrollment kit you purchase when you sign up as a Wellness Advocate. Product point percentages will grow every quarter until you reach a maximum of 30 percent. Additionally, when you place your order online, you earn 100 percent of your shipping costs back as points. WHEN TO EXPECT MY POINTSWhen to Expect My PointsProduct credit is added to your account the 15th–20th of the month following the order. If the 15th falls on a weekend, the product credit will be delayed until Monday. USING POINTS ON ORDERUsing Points on OrderFor instructions on how to use points on orders, check out our video below. LOYALTY REWARDS TERMS & CONDITIONSTerms & Conditions
* Loyalty Rewards orders must exceed 50 PV per single order to earn Reward Points. † Loyalty Rewards orders must exceed 50 PV per single order to advance Loyalty Reward levels (%). WHAT IS THE PRODUCT OF THE MONTH CLUB?What is the Product of the Month Club?Each product has been assigned a value of Personal Volume (PV). When you purchase doTERRA products, your PV increases. When your PV reaches 125 on your Loyalty Rewards order, the product of the month will be automatically added onto your LRP order. The product of the month can be earned only once a month on the Loyalty Rewards Program by placing an order of 125 PV or more between the first and fifteenth of the month. WHAT DOES PV STAND FOR?What does PV stand for?PV stands for Personal Volume. Each doTERRA product has been assigned a value of PV. When you purchase doTERRA products, your PV increases. |
Wholesale Customer FAQ'sHOW CAN I EARN SHIPPING REWARD PROGRAM POINTS?How can I earn Shipping Reward Program Points?Any Preferred Member or Wellness Advocate can earn Shipping Reward Program (SRP) Points in 3 ways: WHEN WILL POINTS BE ADDED?When will points be added?SRP points will be added to accounts during the commission run approximately 15 days after the end of each month. WHAT ORDERS QUALIFY FOR SHIPPING REWARD POINTS?What orders qualify for Shipping Reward Points?Standard orders as well as Loyalty Reward orders can qualify for SRP points as long as they meet the program criteria. WILL SRP POINTS EXPIRE?Will SRP points expire?SRP points will expire based on the same expiration schedule as LRP points, on an annual basis. WHAT IS THE BENEFIT OF THE SHIPPING REWARDS PROGRAM?What is the benefit of the Shipping Rewards Program?The Shipping Rewards Program helps a consultant earn free product points that can be used toward purchasing orders. WHAT ARE THE BENEFITS OF LOYALTY REWARDS OR ENROLLMENT ORDERS?What are the benefits of Loyalty Rewards or enrollment orders?Any Loyalty Rewards or enrollment order placed through our member services line will receive 50 percent of the value of the shipping costs in SRP points. DOES THE SHIPPING REWARDS PROGRAM ONLY APPLY TO STANDARD SHIPPING?Does the Shipping Rewards Program only apply to standard shipping?No, any shipping method will qualify for SRP points as long as the order meets the program criteria. WHAT MARKETS CAN PARTICIPATE?What markets can participate?United States and Canada markets can participate. Shipping Rates, Delivery and Status
Shipping costs will vary depending on where the package is shipped. |
The best way to get essential oils is to sign up as a Wellness Advocate yourself. Once you sign up as a Wellness Advocate, you will be able to qualify for the Loyalty Rewards Program and the Product of the Month Club, which will help you to minimize your product expenses and maximize your product quantity.
When you sign up as a Wellness Advocate, you can purchase doTERRA products at wholesale prices (which is 25 percent below retail prices). You will also be able to participate in the Loyalty Rewards Program (LRP) and the Product of the Month Club. You can also earn commissions when you introduce others to the power of doTERRA oils and products. It's a fantastic way to earn money and work from home if doTERRA is a company you love.
The best way to get essential oils is to sign up as a Wellness Advocate yourself. Once you sign up as a Wellness Advocate, you will be able to qualify for the Loyalty Rewards Program and the Product of the Month Club, which will help you to minimize your product expenses and maximize your product quantity.
A new Wellness Advocate can enroll by paying a $35 dollar enrollment fee or by purchasing one of the doTERRA product enrollment kits.
When you choose to purchase an enrollment kit as your membership, the 35 US dollar membership fee will be waived, and you will receive a substantial discount on doTERRA products.
PLEASE NOTE: The statements found throughout this website have not been evaluated by the Food and Drug Administration. The products mentioned are not intended to diagnose, treat, cure, or prevent any disease.